Refunds & Returns

30-Day Refund Policy

We want you to be happy with your purchase. If you're not satisfied with your order, you can contact us within 30 days of delivery to request a refund.

To be eligible for a refund:

• The item must be unused and in its original condition.
• You must contact us before sending any item back.
• Proof of purchase may be required.

Damaged or defective items:
If your order arrives damaged or defective, contact us within 7 days of delivery with photos or video showing the issue. We'll work with you to find a solution.

Refunds:
Once your request is approved, your refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Return shipping:
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we made an error with the order.

Questions?
Contact us at info@shopvividvista.com